Our Application Management services complement our experienced and proven onsite and lower-cost outsourcing development and integration services with post implementation and ongoing support of enterprise applications.
The key to successfully outsourcing applications and IT management is our approach:
- We ensure a quick, low-risk transition by developing and executing plans for shifting
services, people and assets while maintaining business continuity, focusing on innovation
and forward looking initiatives.
- During the transition process, we monitor, track and report progress at the individual,
team and business levels.
- A dedicated Technical Program Manager (TPM) provides a single-point of accountability;
overseeing the transition process and ensuring service levels and operational expectations
are met.
Our Application Management Services provide a wide array of capabilities, including:
- Production support: break/fix, level 2 and 3 help
desk, problem management
- Application maintenance: performance monitoring,
patches, user testing
- Service management: client support, change management,
service reporting
- Small-scale enhancements: release management, user
requests, application advice
Having access to the right information, when you need it is critical for making important intelligent business decisions, easier and faster. A lack of timely and accurate information can lead to guesswork that jeopardizes customer satisfaction, costs sales opportunities, drives up procurement costs, and compromises financial reporting and regulatory compliance.
Krispal can assist with turning data into action by helping you gain insight into your organization, customers, supply chain, operations and financial health.
We can assist your business with designing, developing and implementing data warehouse and decision support solutions that deliver the right information when your business needs it. To do this, we leverage proven methodologies, best practices, service-oriented architectures, and our solutions expertise.
Krispal's eCommerce platform provides a robust and extensible option for delivering the functionality, performance and flexibility that is required by retailers and catalogers.
The powerful eCommerce platform is coupled with the technical and industry expertise which is needed to provide this critical solution. Scalability and reliability is core to a proper eCommerce solution and Krispal delivers the components necessary to grow profits and enhance a client's brand. Our clients rely on solutions to increase and drive business without constraining their ability for future growth and functions.
While the customer facing site is extremely important, eCommerce needs to account for the appropriate integrations and every customer touchpoint. The proven Krispal approach includes all aspects of a customer's eCommerce business including, customer service interaction, eCommerce site and mobile devices.
Krispal's approach drives profits and increases the reach to customers. Business operations and the eCommerce system are aligned which provide a seamless solution to drive success in each stage of the business sales lifecycle.
Krispal has assisted companies with connecting people, processes and technology together across their enterprise and globally.
Krispal's approach to enterprise systems integration focuses on delivering solutions geared to your unique business needs. Enterprise systems integration is combining organizational, business, applications, and data and technology architectures in the right way for your business.
At Krispal we know that no one strategy is right for all companies and we work with you to understand your infrastructure and processes to create a comprehensive solution. We focus on understanding your business goals to ensure your enterprise integration initiative has a direct connection to these goals, providing added value and increased flexibility each time new infrastructure is deployed.
- Enterprise Integration Architecture & Strategy
- Program & Project Management
- Quality Management & Testing
- Service-Oriented Architecture
- System Design & Integration
Today, being able to communicate and share information across your enterprise electronically and securely has become more important than ever. Just as important is identifying ways to improve operational efficiencies and enhance communications to make smarter business decisions that drive your business forward and ahead of the competition.
That is why more and more businesses are implementing enterprise portal solutions. All organizations are communities with deep needs to share information, discuss issues and collaborate on projects. Portals create a single access point providing one common forum for individuals and teams to collaborate together.
Krispal can assist with your portal strategy, design, development and integration with your current business applications, back-office and services. The primary benefits are enabling your business to communicate and collaborate across organizational and geographic boundaries, while improving business processes, increasing business agility, and driving your business forward.